Women at Reflex…Doreen Mills, Sales Support

We’re very proud of our team at Reflex. You may already be familiar with some of our friendly and hard-working colleagues, but we wanted to take the opportunity for you to get to know them a little better.

This series of interviews celebrate the women who work at Reflex. Not only their valued and varied roles within the company, but also their passions and interests outside the office.

Stay tuned to find out who has a passion for the theatre, who keeps ponies, and who’s mad for athletics!

How long have you worked at Reflex?

This is my second stint at Reflex, the first-time round was for 5yrs, I started back here on 1st Feb this year.

Why did you choose to come back to Reflex?

My passion for AV and the fact that at my age it’s good to be around people you know and trust.

As Assistant to the Sales & Marketing Director, what does your role involve?

As well as supporting Yag (Sales & Marketing Director), I also assist our Business Development Manager, Hal. Recently I have been getting more involved in sales support, so now I also raise and follow up on quotes, look after the maintenance renewals, and basically help wherever I can.

I’m also pleased to say that I’ve recently received my Zoom Phone Administration Qualification. It was hard work, but worth it. It means that we are now certified on all Zoom products and services, so we can provide our customers with the best possible advice and service. 

Well done on getting that qualification. What do you enjoy most about your role?

Well, I’m a salesperson at heart so engaging with customers is very high up on my list. I also live by the cliché “if a job’s worth doing then do it well”: I’m a bit OCD when it comes to admin!

“I’m a salesperson at heart so engaging with customers is very high up on my list”

How did you end up working in AV?
Quite by accident really. My children were very young, and I was working for a local IT company, when the company re-located, I didn’t want to move with them, as being a single parent I needed to be close to the school in case of any mishaps. I took a job at RGB Communications which was only 2 miles from my house, so ideal for me, that was 27yrs ago. I guess I love AV!

What do you love about AV?

The diversity, since it takes you to all walks of life, and the amount of equipment that now comes under the AV umbrella is immense.

What do you enjoy doing in your free time?
I’m kept very busy with our two ponies, guinea pigs and dogs, and aside from that I love to get out and watch my future daughter-in–law singing (I haven’t been doing much of that lately, though). She is performing live with her seven piece band Soletones on the August bank holiday weekend at the Fox and Hounds Inn, near Chievely. I’m looking forward to it! What does looking after your ponies involve?

The ponies are not so much a hobby but a way of life. Basically they come first, and the rest of my life has to revolve around them, or better still everyone joins in. My daughter shares the tasks with me, but guess what…I get the early starts! I’m usually out of the door by 6am most mornings to see to them and in the winter one or other of us go back to stable them for the night. We have owned Cinnamon since 2000 as he was my children’s pony and now serves the grandchildren. Monty is my daughter’s horse, no one else gets a look in there.

“The ponies are not so much a hobby but a way of life”

Where did your interest in horses start?
I’ve had a keen interest in horses since I was a child. When I left school, I worked for a race horse trainer and I actually rode in a few races. My claim to fame is riding against Lester Piggott- he won! I also played a double in Minder, if anyone remembers it. I was the one galloping past, I think I was on screen for all of three seconds!*

Who inspires you?
Lots of people, but a standout would be Davina McCall. She is warm, clever, compassionate, and never gives up. She keeps getting more opportunities and delivers on everything she does, you have to love her.

What is the best piece of advice you’ve received?
From my kids, would you believe! Keep working, and live life to the MAX, it keeps you young.

“Live life to the MAX, it keeps you young”

*A link to the Minder episode called National Pelmet in which Doreen acted as a stunt
double. Her 3 seconds of fame can be seen at 11 minutes and 6 seconds, she is the front
racer: Minder (2011) ITV, September 11th 1980

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