AV Maintenance Agreements

We always recommend that our clients protect their facilities with an on-site maintenance agreement. These can be tailored to your needs depending on the complexity of the solution and the frequency and criticality of use. Media Maintenance agreements are tailored to your exact Service Level Requirements however our Essential Maintenance Range includes:

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Service Engineers

Our service engineers are regionally based to provide cover across the UK. They are a very experienced in-house team, 3 of them having been with Reflex for over 10 years and a further 3 for over 5 years. With a designated service programmer, an advisory expert and all service engineers trained by trade association Infocomm International and accredited as Certified Technology Specialists (CTS) we have the best in the business.

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On-site Technicians

Does your organisation need an on-site technician, either part-time or full-time, to set up rooms, organise video conferences, act as first line technical cover and generally provide reassurance and on-site support on a daily basis?

If so we can we can support you, we will also provide cover for holidays, sickness and any events that occur outside normal working hours.

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Extended Warranties

All the products Reflex supply come with manufacturers’ warranties – typically 1-3 years. If you wish to extend the term or enhance the terms then please give us a call. Click here for more information.

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Online fault Logging

For those clients who prefer to interact with their service provider electronically rather than over the telephone we have invested in a dedicated service management package. If you wish to log your faults online we will provide you with a unique and secure access to your agreement details and you will be able to; log fault calls, monitor the status of response, run activity reports to monitor performance against the agreed SLR.By investing in a Reflex Maintenance Agreement not only will you ensure that your audio visual facilities are functioning to the best of their ability, but you will actually significantly reduce the cost of ownership by prolonging the life of the equipment.

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In-house Repairs

For those customers who opt not to take out service contracts or extended warranties we have a fully equipped service repair centre and are happy to undertake repairs of any AV equipment that develops a fault.

We are so confident that you will be delighted by our maintenance services and the quality and professionalism of our engineers, that if you change to Reflex from an alternative service provider, then we will give you the first three months of your new maintenance agreement free of charge.

Warranty Support

Reflex offer enhanced support inclusive of standard manufacturers’ warranty agreements these extras includes:

  • Advance replacement service – to minimise the amount of time without your product or technology
  • Software and firmware updates – keep your AV up to date and operating to it maximum capabilities
  • Options for trade-in facilities – trade-in your AV equipment against the purchase of new items

Warranty Support Features:

  • Covers all AV products and technologies with manufacturers warranties
  • All parts and labour
  • Technical support from 8:30 – 17:30 Mon – Fri
  • No limits on the number of repairs required

For prices and further information please contact our customer service team on: 0118 931 4611

Reflex have close relationships with our manufacturers and distributing partners. We believe that these close relationships lead to a better service and support for our customers. If you have purchased products or technologies through Reflex or even through any other company we can support you on any warranty enquiry or processes.

Reflex also offer a more comprehensive range of maintenance services.

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AV Spares and Accessories

Reflex has a wide range of every accessory you could need to complement your audio visual equipment. This range includes carry cases, stands and mounts, trolleys etc.

Contact the Reflex service and sales support teams for any audio visual spares and accessories.

AV Technical Support

Support can be by telephone, over the internet or by video conference. Our technical support help desk is available from 8.30 – 17.30 Monday to Friday by our CTS qualified engineers. If you require out-of-hours technical support we can make the necessary arrangements.

  • Our help desk number is 0118 931 4611
  • Our e-mail address is service@reflex.co.uk

Alternatively you can use our on-line fault registration site that allows Service Contract customers to log faults 24 x 7 x 365 by filling in this form. A member of our Customer Services Team will contact you before 9.30 a.m. on the next working day to arrange a visit to rectify the problem.

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