AV Maintenance Agreements

We always recommend that our clients protect their facilities with an on-site maintenance agreement. These can be tailored to your needs depending on the complexity of the solution and the frequency and criticality of use. Media Maintenance agreements are tailored to your exact Service Level Requirements however our Essential Maintenance Range includes:

 

Service Engineers

Our service engineers are regionally based to provide cover across the UK. They are a very experienced in-house team, 3 of them having been with Reflex for over 10 years and a further 3 for over 5 years. With a designated service programmer, an advisory expert and all service engineers trained by trade association Infocomm International and accredited as Certified Technology Specialists (CTS) we have the best in the business.

Reflex AV offer many different Projection solutions

On-site Technicians

Does your organisation need an on-site technician, either part-time or full-time, to set up rooms, organise video conferences, act as first line technical cover and generally provide reassurance and on-site support on a daily basis?

If so we can we can support you, we will also provide cover for holidays, sickness and any events that occur outside normal working hours.

Reflex Audio Visual Digital Technology

Extended Warranties

All the products Reflex supply come with manufacturers’ warranties – typically 1-3 years. If you wish to extend the term or enhance the terms then please give us a call. Click here for more information.

Reflex AV maintenance

Online fault Logging

For those clients who prefer to interact with their service provider electronically rather than over the telephone we have invested in a dedicated service management package. If you wish to log your faults online we will provide you with a unique and secure access to your agreement details and you will be able to; log fault calls, monitor the status of response, run activity reports to monitor performance against the agreed SLR.By investing in a Reflex Maintenance Agreement not only will you ensure that your audio visual facilities are functioning to the best of their ability, but you will actually significantly reduce the cost of ownership by prolonging the life of the equipment.

Reflex Van logo

In-house Repairs

For those customers who opt not to take out service contracts or extended warranties we have a fully equipped service repair centre and are happy to undertake repairs of any AV equipment that develops a fault.

We are so confident that you will be delighted by our maintenance services and the quality and professionalism of our engineers, that if you change to Reflex from an alternative service provider, then we will give you the first three months of your new maintenance agreement free of charge.

Reflex Van logo

AV Training Support

Whoever the users, their capabilities or preferred training type, talk to the Reflex training team to help.

Options include:

  • In person training
    – ideal for all levels and groups
  • Assisted online training
    – ideal for refreshers and multiple sites
  • AV technical support
    – via telephone, online and web-chat
Reflex AV offer Interactive Technology for Displays

Reflex strives to be at the forefront of technology. We have a responsibility to ensure organisations and users of technology understand how to use the AV products and solutions we provide, install and maintain.

Our first class product and solution training start from a familiarisation or refresher session. These can be training or support of a simple product through to a bespoke programme designed around a more complex installation.

For more information and pricing contact Reflex.

Room Familiarisation
Banner Room Familiarsation

This session examines the individual components that come together to create a room installation.

Our sessions

  • Examine how each individual item works
  • Look at how the products interact together as a solution
  • Highlight the benefits to the user

The course is tailored specifically to a room or area within your organisation.

Get in touch and see how we can help.

Product Training
Banner Product Training

This training is specific to products and software and is designed to simplify technology. Delegates will learn the best and easiest way to use individual products.

  • Ideal when new technology has been introduced into the workplace
  • Or for new employees to learn about existing products

Courses are available as full or half days and can be tailored to any of the products in our portfolio.

Popular AV products and technologies in the portfolio are:

  • Interactive Whiteboards
  • Videoconferencing
  • Display Technologies
  • Digital Signage
  • Control Panels
  • Voice Over IP

Get in touch and see how we can help.

Soft Skills
Banner Soft Skills Training

Your staff may know how to operate the equipment but to really get the most from technology that knowledge needs expanding. These sessions examine the ‘etiquette’ around using technology in a real environment such as:

  • How to conduct a video conference
  • How best to manage a meeting
  • Effective group or individual presentation skills
  • Facilitation skills

Get in touch and see how we can help.

Bespoke Training
Banner Bespoke Training

Any type of AV training for any level of employee! We can design and deliver a totally bespoke training programme that exactly matches your organisational objectives.

The bespoke training can be based on any of our training packages we offer and tailored around your needs and requirements or completely redesigned especially for you.

Get in touch and see how we can help.

Guidance and Advice
Banner guidance and advice

If you are developing your AV training plan, we can help you right from the start by:

  • Conducting a training needs analysis which examines technical, product and soft skills needs
  • Scoping your training requirement
  • Providing technical AV support over the telephone, online or via web chat

Get in touch and see how we can help.

Warranty Support

Reflex offer enhanced support inclusive of standard manufacturers’ warranty agreements these extras includes:

  • Advance replacement service – to minimise the amount of time without your product or technology
  • Software and firmware updates – keep your AV up to date and operating to it maximum capabilities
  • Options for trade-in facilities – trade-in your AV equipment against the purchase of new items

Warranty Support Features:

  • Covers all AV products and technologies with manufacturers warranties
  • All parts and labour
  • Technical support from 8:30 – 17:30 Mon – Fri
  • No limits on the number of repairs required

For prices and further information please contact our customer service team on: 0118 931 4611

Reflex have close relationships with our manufacturers and distributing partners. We believe that these close relationships lead to a better service and support for our customers. If you have purchased products or technologies through Reflex or even through any other company we can support you on any warranty enquiry or processes.

Reflex also offer a more comprehensive range of maintenance services Click here for more information

Spares and Accessories

Need AV Spares and Accessories?

Reflex has a wide range of every accessory you could need to complement your audio visual equipment. This range includes carry cases, stands and mounts, trolleys etc.

Contact the Reflex service and sales support teams for any audio visual spares and accessories.

AV Installation from Reflex
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