AV Maintenance Agreements

We always recommend that our clients protect their facilities with an on-site maintenance agreement. These can be tailored to your needs depending on the complexity of the solution and the frequency and criticality of use. Media Maintenance agreements are tailored to your exact Service Level Requirements however our Essential Maintenance Range includes:

Maintenance Cover
  • Response Time*
  • No. of Call Outs
  • Telephone Support
  • Maintenance Visits
  • Loan Equipment
  • Parts For Repairs
  • On-site Labour
  • Replacement Cover
  • Preferential Rates
Essential +3
  • 2-8 hr*
  • Unlimited
  • Unlimited
  • 2
Essential +2
  • 2-8 hr*
  • Unlimited
  • Unlimited
  • 2
Essential +
  • 2-8 hr*
  • Unlimited
  • Unlimited
  • 2
Essential
  • 2 business days
  • No
  • Unlimited
  • 1

* subject to geographical area

Service Engineers

Our service engineers are regionally based to provide cover across the UK. They are a very experienced in-house team, 3 of them having been with Reflex for over 10 years and a further 3 for over 5 years. With a designated service programmer, an advisory expert and all service engineers trained by trade association Infocomm International and accredited as Certified Technology Specialists (CTS) we have the best in the business.

Reflex AV offer many different Projection solutions

On-site Technicians

Does your organisation need an on-site technician, either part-time or full-time, to set up rooms, organise video conferences, act as first line technical cover and generally provide reassurance and on-site support on a daily basis?

If so we can we can support you, we will also provide cover for holidays, sickness and any events that occur outside normal working hours.

Reflex Audio Visual Digital Technology

Extended Warranties

All the products Reflex supply come with manufacturers’ warranties – typically 1-3 years. If you wish to extend the term or enhance the terms then please give us a call. Click here for more information.

Reflex AV maintenance

Online fault Logging

For those clients who prefer to interact with their service provider electronically rather than over the telephone we have invested in a dedicated service management package. If you wish to log your faults online we will provide you with a unique and secure access to your agreement details and you will be able to; log fault calls, monitor the status of response, run activity reports to monitor performance against the agreed SLR.By investing in a Reflex Maintenance Agreement not only will you ensure that your audio visual facilities are functioning to the best of their ability, but you will actually significantly reduce the cost of ownership by prolonging the life of the equipment.

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In-house Repairs

For those customers who opt not to take out service contracts or extended warranties we have a fully equipped service repair centre and are happy to undertake repairs of any AV equipment that develops a fault.

We are so confident that you will be delighted by our maintenance services and the quality and professionalism of our engineers, that if you change to Reflex from an alternative service provider, then we will give you the first three months of your new maintenance agreement free of charge.

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