Drive speed, clarity and collaboration

Collaboration isn't about technology. It's about people, ideas and the ability to bring them together in a meaningful way. SMART solutions help create an environment where people can share ideas, communicate with colleagues and save time.

SMART Boards combine the simplicity of a whiteboard with the power of the computer. You can control applications with your finger from the SMART Board, write notes in digital ink onto the display then save and share your work. It's as easy as a simple touch, fingertip to screen.

SMART Meeting Pro combines the SMART Board with advanced data conferencing. Connect multiple SMART Boards and laptops and collaborate with team members in real time - whether they are in the same office or a different country.

TurningPoint brings interactivity to your presentations. The award winning ResponseCard handsets allow your audience to share their opinions during the presentation. The TurningPoint software sits as a toolbar within PowerPoint® and lets you input questions into your presentation and then report on the results. And it can be used inside and outside the meeting room, from home or anywhere, on a Mac or PC, and even without a computer.

For more information, demonstration and pricing click here or contact Reflex on: 0118 931 3611 or email: info@reflex.co.uk

Bristol-Myers Squibb protect their communications with comprehensive maintenance programme

We are always looking for ways to help our customers, and never more so than in the current difficult economic times when tight cost control is essential.

Bristol-Myers Squibb is one of the world's leading pharmaceutical companies. At their Uxbridge office, they have comprehensive audio visual facilities. The equipment is in constant use and is used for improved communication across a wide variety of applications.

Bristol-Myers Squibb has chosen Reflex to provide them with a comprehensive on-site maintenance contract. Within the contract, we provide:-

• Full and unlimited parts and labour coverage
• Guaranteed repair or replacement of faulty equipment
• Provision of loan equipment whilst items are being repaired
• 4 hour on-site response
• Unlimited telephone technical support during working hours
• 2 preventative maintenance visits per annum
• Quarterly reporting and performance reviews 
• Projector lamp changes
• On-line logging of faults, progress checks and reporting

During our out of hour's preventative maintenance visits we clean all equipment and check and tighten all cabling and connectors. The equipment is reset to agreed customer settings and test calls are carried out on videoconferencing equipment. We also identify and repair any faulty equipment, report the status of lamp life, carry out software upgrades and provide training for staff.

This maintenance contract has been tailor-made to suit Bristol -Myers Squibb's exact requirements and offers a number of clear business benefits:-

• Fixed expenditure
• Hugely reduced risk of equipment downtime
• Confidence that their equipment is operating to/within manufacturers' specifications
• Fast, expert support if failures do occur
• Online fault logging, monitor the progress of the response and run activity reports

The high quality, tailored-made maintenance contracts for Bristol-Myers Squibb and over 200 other high profile customers is delivered by Reflex's Managed Services Department. We have invested heavily to put the right infrastructure in place, resulting in over 90% of all fault calls are fixed first time.

Bristol-Myers Squibb are pleased with the service they receive. "We have now worked with Reflex as our maintenance provider for the past 18 months. During this period we have been impressed with their professionalism and expertise and above all else the calibre and attitude of their staff for whom nothing is too much trouble"

To view other Reflex Case Studies click here

Reflex takes top industry award ..

Arthur Spirling (Imperial), Brendan Maguire (Imperial), Tom Davies (Imperial), Roland Dreesden (Reflex) and Caroline Carter (Imperial).

We were at the annual Audio Visual Awards on Friday 9th October and were delighted to take one of the top awards for a project we worked on with Imperial College London. The installation involved the standardisation of audio visual equipment across 38 lecture theatres with added flexibility to accommodate the individual uses of each room. 2009 was the first year that this category appeared in the awards and it was set up in liaison with SCHoMS (Standing Council of Heads of Media Service), the professional body for heads of services working within UK Higher Education. Stuart Davies, Vice Chair of SCHoMS, said "I just wanted to reiterate how pleased I am that you won the award. You really deserve it. You have consistently delivered on all counts of the business over the past 3 years for us all, and this award bears testament to that." In making the award, the judges said "Reflex's work for Imperial College was an impressive, large installation that was well documented." Our MD, Roland Dreesden, accepted the award on behalf of Reflex and Imperial College London, saying "It's always great to be recognised for a job well done. This award reflects the dedication and hard work of the whole team at Reflex. The success was down to the very close working relationship we have with Imperial College, one of the leading Colleges in the world. It was a two way partnership."

Breaking news!
We have now been shortlisted for a local Business Award

We are also a finalist in the SME of the Year Category of the Thames Valley Business Awards.

Save time, money and carbon with our new Video Conferencing leasing plan

We have teamed up with VC experts Polycom to offer a new leasing deal on their systems. It is ideal for companies with up to 500 employees; you can now access all the benefits and cost savings of video conferencing without having to make any capital outlay. Leasing is also an extremely effective way of future proofing your system as you are never left with obsolete technology.

If you're considering video conferencing, see how much you could save in time, money and carbon footprint by clicking here.

Click here for a Reflex VC Leasing brochure.

Free Audio Training

Reflex is offering free audio training for corporate clients, to be held on 3rd, 4th November 2009 in London, 24th and 25th November 2009 in Reading and 7th and 8th January 2010 in Bath. Below is a summary of the areas the training will cover:-

1. What is Feedback?
2. What is Potential Acoustic gain?
3. What is Needed Acoustic Gain?
4. Microphone and loudspeaker characteristics and why they are important
5. Discussion on frequency response
6. Audio frequency induction loops, test and measurement

The training will also cover basic acoustics including:-

1. The inverse square law and why it is important
2. Sound absorption and reflection
3. How to form an opinion about what a sound system without test equipment

The sessions will be interactive with demonstrations and plenty of time for questions. If you would like an audio element covered in our training session please let Reflex know and we will be happy to include it.

Technology Day - April 2010

We are busy planning our schedule of events for next year and would like to give you advance notice for your diary.

Our fourth annual and ever popular Technology Day will be taking place in April next year. Last year, over 100 end users from the higher education, corporate and public sectors attended the event. They included Len McLean of BHP Billiton who particularly valued the seminars and as a relative newcomer to AV, he said "today has given me a fantastic insight into the technologies and solutions open to me."

To view previous event click here or visit www.reflex.co.uk/events

To register early interest for next year's event please contact Kristy Shepherd by email: kristys@reflex.co.uk or contacting the Sales Team on: 0118 931 3611.