City University London's Investment In Learning
delivers more effective teaching
Located in the heart of the capital, the City University London's approach to education draws on more than 100 years of tradition. Their approach to the use of the latest technology to impact on learning is, however, totally 21st century.
As part of the University's strategic plan, they have set a clear goal to develop a support infrastructure focused on improving the learning experience of their students. The University therefore decided to equip all 85 learning areas in the main campus with state of the art audio visual resources that were reliable, standardised and well supported.
Reflex Limited won the tender to supply and install the audio visual installation, alongside TeamMate, who supplied communication modules and podiums. The project was delivered within a tight 3 month timescale.
Bespoke specification
Each module was designed according to the needs of individual rooms, but all included preloaded Crestron touch panels and control processors, Elmo P30 visualisers and a SMART Sympodium interactive tablet. The University invested in custom design to ensure that the touch panels were as easy to use as possible. Other outputs included DVD/ VCR combination units, camera systems and audio cassette players. The switching was handled by a combination of products from Extron, Magenta and Kramer. Audio reinforcement was tailored to the rooms and included surround sound receivers, speakers, amps and mixers, gooseneck microphones and induction loop amplifiers.
Central control
The software included packages for managing visualiser images, recording lectures and AV conferencing and electronic voting systems. Connection to the network gave access to the University's virtual learning environment, e-portfolios, library resources and the internet.
Reflex handled all the programming work to ensure that the individual units correctly interfaced with the central control and resource management system through Crestron Room View. Before the project half of support calls were resolved within 15 minutes, now that figure is 99%.
Clive Holtham, Professor of Information Management at the business school proposed the Classroom Experience Initiative (CEI). Now operational, this initiative comprises a mix of online materials, a credit card sized helpline call and ‘basics' reminder and informative information posted on all the equipment. A single page survival guide is available to support lecturers.
Positive feedback
"The new equipment has changed the way I deliver lectures on multi-media to my students. Interactive tools help me demonstrate the power of ICT in real time. I don't need my laptop - I can download all the necessary materials from CitySpace anywhere, any time" according in Dr Muttukrishnan Rajarajan, School of Engineering and Mathematical Sciences.
And Robin Skinner, School of Social Sciences says "The ultimate impact of its success on the quality of the Teaching and Learning experience for staff and students at City University London cannot be underestimated".
Quantifiable results
The project has directly supported the University's strategic plan and was completed on time and within budget. Two thirds of users in a survey reported that teaching is now more efficient and effective and nearly half say that convenience and accessibility are the greatest benefits. Others say the new technologies improve audience engagement and inspire the use of different learning materials. It has now become a showcase for other universities.
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