Reflex AV

Lightware’s new 25G hybrid signal management system offers an unprecedented bandwidth of 25 Gigabits per second per channel.

It copes easily with all current signal formats, and ensures that as technology develops, you won’t get left behind. The system is ready for all video and audio standards including 4K resolution and 3D formats.

Eight switching planes allow independent switching for video, audio, audio return channel, Ethernet, USB KVM, USB 2.0, RS232 and CEC all in a single box.

Optional input and output scaling means you can convert, scale and switch almost any signal format. Inputs and outputs are available on the switch itself or delivered over CAT 5 or fibre optic connection.

Launched recently at Integrated Systems Europe, 25G was named ‘Product of the Show’ by our Technical Manager Andi Allan. His reasons include:

• Its ability to switch current and future video and audio standards
• Its inherent reliability
• The ability to manage a whole building with one switch
• Elegant handling of multiple signals in one unit
• The ability to work with any standard control system

The 25G Hybrid is suitable for large, complex installations, but Lightware also produce a range of products designed for smaller applications.

For pricing and further details contact Andi Allan on 0118 931 3611 or email andia@reflex.co.uk

Lightware’s new 25G hybrid signal management system offers an unprecedented bandwidth of 25 Gigabits per second per channel.

25G not only copes easily with all current signal formats, but ensures that as technology develops, you won’t get left behind. The system is ready for new and emerging video and audio standards, including 4K resolution and 3D formats.

Eight switching planes allow independent switching for video, audio, audio return channel, Ethernet, USB KVM, USB 2.0, RS232 and CEC all in a single box.

Optional input and output scaling offer users the ability to convert, scale and switch almost any signal format. All this is hugely flexible, with inputs and outputs available on the switch itself or delivered over CAT 5 or fibre optic connection. What’s more, the system includes a powerful suite of diagnostic software tools.

All moving parts are hot-swappable and the system features onboard redundancy, with four power supplies and two CPU boards to ensure consistent and reliable 24/7 operation.

The system was launched recently at Integrated Systems Europe and was selected as ‘Product of the Show’ by our Technical Manager Andi Allan. His reasons include:-

• Its ability to switch current and future video and audio standards
• Its inherent reliability
• The ability to manage a whole building with one switch
• Elegant handling of multiple signals in one unit
• The ability to work with any standard control system

With a maximum switching capacity of 160 inputs to 160 outputs, the 25G Hybrid is suited to large, complex installations and new builds. However Lightware also produce a range of products designed for smaller applications.

These include the UMX-4×4-Pro, a professional Universal Matrix switcher in 4×4 I/O configuration and the UMX-TP-TX100 an Analog/digital video and audio extension over CATx cable.

For pricing and further details contact Andi Allan on 0118 931 3611 or email andia@reflex.co.uk

A team from Reflex, along with 14 customers, flew out to Amsterdam at the end of last month to attend ISE (Integrated Systems Europe), the essential exhibition for anyone with an interest in integrated technology.

The trip included our 6^th University Workshop held on 2^nd February – a chance for feedback direct from some key customers.  We also asked attendees to choose their products of the show.

The results were:

• AJA Ki Pro Mini
• Extron DVS 605 Switcher
• Extron Gui Configurator
• Flat Frog Touchscreens
• Lightware 25G Hybrid Signal Management
• NEC Hyperwall
• NEC 3D Hub
• Revolab FLX
• Top-Tec Voyager 2
• Top-Tec Plectrum (part of the Synergy desk range)
• WolfVision Disdplay 3D Visualizer

The workshop included some top presenters such as Crestron’s MD Robin Van Meeuwen, Simon Jackson from NEC and the Video Doctor, video communications expert.  Delegates had a unique opportunity to speak to these leading industry experts about their road mapping secrets and views on the industry.

Did you attend ISE this year if so what was your product of the show? Share your opinions by emailing kristys@reflex.co.uk or tweet us at http://twitter.com/#!/ReflexAV

Along with the excitement, we know organisations are concerned about the impact the Olympics will have on their ability to carry on operating normally during the Games.

At Reflex, we’ve been talking to customers about this for a few months now in preparation for putting actions into place to help those affected.

The views of those that are actively planning how to manage disruption can be distilled down to the following advice:

• Actively support home working
• Ensure systems are in place to allow remote access to data
• consider distance learning to help people having travel issues – recorded lectures for download, online training etc
• Plan any technology installations now so that equipment can be delivered to site in good time
• Have early discussions with purchasing/finance to see if funding can be pulled forward to complete installations early
• Test and review existing systems such as video conferencing to ensure they are robust enough to cope with increased demand

Anyone with concerns should contact their audio visual integrator now and ask for specific advice from a video communications expert, who should be able to provide guidance on using technology to its best advantage.

At Reflex we are planning enhanced technical support to support our customers, with an on-line chat function, video conferencing facility and a customer hotline.

Take part – find out if you are in an affected postcode and take our short questionnaire here.

Reflex would like to introduce their new Installation Manager, Darren Yates, who joins Reflex from the telecommunications industry.

Darren will be managing the whole installation resource to ensure the highest levels of customer service. He reports to Mike Atkinson, Director of Fulfilment.

Mike explains “Our installation team is absolutely crucial to customer satisfaction.  It’s essential to have highly skilled and fully qualified staff to send

 to customers’ sites, who have 100% correct equipment to complete tasks as efficiently as possible.“

Reflex train their installation team across 14 areas of safe working, including elements such as Site Supervisor Safety, Manual Handling and Fire Awareness.

Darren will be ensuring that each engineer’s training is fully up to date, with the correct skill sets to ensure the completion of work in a timely yet professional manner.

In this area of operation the trend is usually a quick turnaround of staff however at Reflex the average length of service is more than 5 years. This longevity of service will hopefully help customer relationships.  You can expect to see the same faces – not just for the duration of your project but often on repeat projects.

Reflex welcomes your feedback to enable our continued commitment to understanding the needs of our customers and providing the very best service suited to you and your organisation. If you have any feedback you would like to share with our new Installation Manager on installation process or resource please email Darren Yates on darreny@reflex.co.uk