Darren will be managing the whole installation resource to ensure the highest levels of customer service. He reports to Mike Atkinson, Director of Fulfilment.
Mike explains “Our installation team is absolutely crucial to customer satisfaction. It’s essential to have highly skilled and fully qualified staff to send
to customers’ sites, who have 100% correct equipment to complete tasks as efficiently as possible.“
Reflex train their installation team across 14 areas of safe working, including elements such as Site Supervisor Safety, Manual Handling and Fire Awareness.
Darren will be ensuring that each engineer’s training is fully up to date, with the correct skill sets to ensure the completion of work in a timely yet professional manner.
In this area of operation the trend is usually a quick turnaround of staff however at Reflex the average length of service is more than 5 years. This longevity of service will hopefully help customer relationships. You can expect to see the same faces – not just for the duration of your project but often on repeat projects.
Reflex welcomes your feedback to enable our continued commitment to understanding the needs of our customers and providing the very best service suited to you and your organisation. If you have any feedback you would like to share with our new Installation Manager on installation process or resource please email Darren Yates on firstname.lastname@example.org