Reflex AV

A team from Reflex, along with 14 customers, flew out to Amsterdam at the end of last month to attend ISE (Integrated Systems Europe), the essential exhibition for anyone with an interest in integrated technology.

The trip included our 6^th University Workshop held on 2^nd February – a chance for feedback direct from some key customers.  We also asked attendees to choose their products of the show.

The results were:

• AJA Ki Pro Mini
• Extron DVS 605 Switcher
• Extron Gui Configurator
• Flat Frog Touchscreens
• Lightware 25G Hybrid Signal Management
• NEC Hyperwall
• NEC 3D Hub
• Revolab FLX
• Top-Tec Voyager 2
• Top-Tec Plectrum (part of the Synergy desk range)
• WolfVision Disdplay 3D Visualizer

The workshop included some top presenters such as Crestron’s MD Robin Van Meeuwen, Simon Jackson from NEC and the Video Doctor, video communications expert.  Delegates had a unique opportunity to speak to these leading industry experts about their road mapping secrets and views on the industry.

Did you attend ISE this year if so what was your product of the show? Share your opinions by emailing kristys@reflex.co.uk or tweet us at http://twitter.com/#!/ReflexAV

Along with the excitement, we know organisations are concerned about the impact the Olympics will have on their ability to carry on operating normally during the Games.

At Reflex, we’ve been talking to customers about this for a few months now in preparation for putting actions into place to help those affected.

The views of those that are actively planning how to manage disruption can be distilled down to the following advice:

• Actively support home working
• Ensure systems are in place to allow remote access to data
• consider distance learning to help people having travel issues – recorded lectures for download, online training etc
• Plan any technology installations now so that equipment can be delivered to site in good time
• Have early discussions with purchasing/finance to see if funding can be pulled forward to complete installations early
• Test and review existing systems such as video conferencing to ensure they are robust enough to cope with increased demand

Anyone with concerns should contact their audio visual integrator now and ask for specific advice from a video communications expert, who should be able to provide guidance on using technology to its best advantage.

At Reflex we are planning enhanced technical support to support our customers, with an on-line chat function, video conferencing facility and a customer hotline.

Take part – find out if you are in an affected postcode and take our short questionnaire here.

Reflex would like to introduce their new Installation Manager, Darren Yates, who joins Reflex from the telecommunications industry.

Darren will be managing the whole installation resource to ensure the highest levels of customer service. He reports to Mike Atkinson, Director of Fulfilment.

Mike explains “Our installation team is absolutely crucial to customer satisfaction.  It’s essential to have highly skilled and fully qualified staff to send

 to customers’ sites, who have 100% correct equipment to complete tasks as efficiently as possible.“

Reflex train their installation team across 14 areas of safe working, including elements such as Site Supervisor Safety, Manual Handling and Fire Awareness.

Darren will be ensuring that each engineer’s training is fully up to date, with the correct skill sets to ensure the completion of work in a timely yet professional manner.

In this area of operation the trend is usually a quick turnaround of staff however at Reflex the average length of service is more than 5 years. This longevity of service will hopefully help customer relationships.  You can expect to see the same faces – not just for the duration of your project but often on repeat projects.

Reflex welcomes your feedback to enable our continued commitment to understanding the needs of our customers and providing the very best service suited to you and your organisation. If you have any feedback you would like to share with our new Installation Manager on installation process or resource please email Darren Yates on darreny@reflex.co.uk

Exterity, the leading provider of IPTV communication solutions, has launched additions to its AvediaStream encoder family, the multi-codec e26xx and e36xx ranges. These are ideal for live streaming to mobile devices and digital signage integration.

The new mid-range encoders let you stream video to computer desktops, TVs and digital signage systems using an IP network. They also work over Wi-Fi and mobile networks to mobile devices, including smartphones and tablets, using the Wowza Media Server. Together these products can seamlessly stream one piece of content to multiple digital devices.

With comprehensive encoding support and a wide range of inputs, the AvediaStream encoders offer the ultimate in flexibility, whilst reducing the space requirement in server rooms.

They also eliminate compatibility issues; meaning that when you buy this product package, you are investing in a future-proof IPTV system.

The mid-range encoders are also ideal for distributing material for digital signage, providing a cost-effective option for delivering content into locations such as hotel common areas or across transport hubs or University campuses.

Reflex partner with Exterity to provide IPTV communication solutions to help organisations use their existing building, campus, or wide-area IP network to harness the power of TV and video to engage staff, students and customers.

Another hot off the press product from Exterity, launched at ISE, was AvediaServer 4 which fully integrates IPTV into your organisation’s daily communications.

For more information or any tailored packages, queries or quotes please contact Raj Dattani on 01189 31 3611 or email rajd@reflex.co.uk

The NEC MultiSync® EX Series is a monitor with a difference offering complete flexibility of use.

The 20″ or 23″ wide LED backlit display can be mounted vertically or horizontally.  Its telescopic and fully adjustable ergonomic stand allows the display to be lowered, raised or angled with the touch of a finger for the optimum viewing position.   Disconnect from the stand and it instantly becomes a portable tablet.   And because of its light weight and slim design, the MultiSync® EX can be installed in many different wall and desk mounted environments, and is ideal for dual or multi monitor configurations.

MultiSync® EX’s aesthetics and ‘Office Cool’ design fit effortlessly into any modern work or education environment. It’s ideal for receptions, check-in areas, small tutor groups and informal meetings because of its small size and flexible concept. The minimalist lines and very slim frame lets the image take centre stage without distractions.

And it not only looks beautiful, it’s packed with ECO innovation too.  For example, low wattage LED lighting and human and luminance sensors save on power consumption. The slim and lightweight design means minimal packaging materials and a reduction in transportation energy requirements.

Invest in a MultiSync® EX Series today and you won’t regret it tomorrow.  Future proof technology includes two digital inputs, full HD and USB for video communication.  There are three models to choose from including the EX321Wp which offers PVA panel technology for extremely wide viewing.

To find out more about the MultiSync® EX Series, watch the video or contact Andi Allan on: 0118 931 3611 or email andia@reflex.co.uk